Support

Help with Task Player

Contact support for app issues, account questions, privacy requests, feedback or feature ideas. Include enough context to reproduce the problem without sending private task content.

Contact

Email support

Email: support@ypn-player.com

Helpful details

Device model, iOS version, app version, what you expected, and what happened instead.

01

Sign-in and account

Task Player uses email and password sign-in. For sign-in issues, include the email address used for the account, but do not send your password.

02

Account deletion

Task Player includes in-app account deletion from Settings, Profile, Delete Account. The app asks you to re-enter your password before removing the Firebase account and eligible app data.

03

Data requests

Send data access or deletion questions to support. Never include passwords, recovery phrases, private access data or private task content in email.

04

Progress and notifications

If notifications or Live Activity do not look as expected, include which task was active and what appeared on the Lock Screen.

05

Attachments

If you attach files to tasks, keep local copies of important originals. Support cannot recover content after a completed account deletion.

06

Feedback

Product feedback is welcome. The first iOS release focuses on the core task flow, Live Activity, Apple Watch projection and private family scopes.